Change to a lower-priced exam after payment - Centre guidance

Changing the exam creates a linked replacement booking and enrolment. The original enrolment will be placed On hold until checkout is completed.

Steps

• Select the booking number for the paid booking you want to update.

• In the enrolments list, find the individual candidate.

• Select the three-dot menu beside the candidate's enrolment, then select Edit.

• Open the Category and Level lists and select the required exam.

Warning: An exam-selection amendment can only be completed once against an enrolment. Check that you have selected the correct exam before continuing.

• Select Save to continue.

• Review the confirmation message, then select Confirm.

• The replacement booking is now Awaiting payment and the original enrolment is On hold.

• Return to the new, amended booking and select Submit.

• Check that the replacement exam details are correct. Confirm the amount shown at checkout.

There is no automatic refund of the difference between the original and new exam fees. An exceptional refund request can be raised separately with Trinity and will be considered under the applicable market discretionary policy.

• Read the declarations, select all checkboxes and agree to the terms and conditions.

• Select Proceed to payment.

• Review the details and select Place order.

• Confirm that the order was successful, then select Finish.

• Confirm that the replacement enrolment shows Booking confirmed.

• In the booking history, select the old booking number.

• Confirm that the original enrolment now shows Amended.

Outcome

The replacement booking is confirmed after checkout. The difference in exam fees is not automatically refunded.

If you have any concerns, or do not receive your confirmation email,  contact your Trinity support for additional assistance.