Post-payment amendments in MyTrinity – Centre guidance

This guide provides practical, step-by-step instructions for making permitted changes to eligible solo face-to-face exam bookings after payment in MyTrinity. Each amendment scenario is covered in a separate article.

Before you start

• Eligible bookings only: Use these processes when MyTrinity offers Edit for an eligible booking.

  
  

• Check before confirming: Check the candidate, original booking and new exam carefully. An exam-selection amendment can only be completed once.

• Personal details save immediately: Editable personal details are saved when confirmed. The candidate email address cannot be changed in MyTrinity.

• Exam changes create a new booking: The replacement booking is linked to the original, which remains On hold until checkout is completed.

• Checkout is always required: Complete checkout even when the total is £0.00. The new exam is not active until checkout is finished.

• Charges and cancellations: Exam changes have different payment rules. Cancelling a paid amendment does not restore the original booking.
  
  

If something does not look right

Stop before payment and contact your Trinity support. Do not repeat the amendment or create another booking unless advised.

1. Change a candidate's personal details after payment

Use when only editable candidate information needs correcting and the exam stays the same.

2. Change to a higher-priced exam after payment.

Use when the new grade or exam costs more. Pay the difference at checkout.

3. Complete a £0.00 exam amendment after payment

Use when the exam change creates no additional amount. Checkout must still be completed.

4. Change to a lower-priced exam after payment

Use when the new exam costs less. No automatic refund is made; checkout is still required.

5. Cancel an unpaid amendment

Use when the replacement booking is Awaiting payment and is no longer needed. The original enrolment becomes active again.

6. Change a candidate's name and exam grade after payment

Use when an editable personal detail and the exam grade need to be changed together.

7. Cancel a paid amendment booking

Use when a paid replacement is no longer needed. The original remains Amended and no refund is issued.