Complete a £0.00 exam amendment after payment - Centre guidance

Changing exam details creates a linked replacement booking and enrolment, even when no additional payment is due. The original enrolment will remain On hold until the £0.00 checkout is completed.

When amendment fees are set to >£0.00 per market, this fee will then need to be paid.

Steps

• Select the booking number for the paid booking you want to update.

• In the enrolments list, find the individual candidate.

• Select the three-dot menu beside the candidate's enrolment, then select Edit.

Warning: An exam selection amendment can only be completed once against an enrolment. Check that you have selected the correct exam before proceeding.

• Open the Category list and select the required category.

• Open the Level list and select the required level.

Warning: An exam-selection amendment can only be completed once against an enrolment. Check that you have selected the correct exam before continuing.

• Select Save to continue.

• Review the confirmation message, then select Confirm.

Important: The amendment is not complete yet. The replacement booking is Awaiting payment and the original enrolment is On hold until the £0.00 checkout is completed.

• Confirm that a new booking has been created and its status is Awaiting payment.

• Confirm that the original enrolment is On hold.

• Return to the new, amended booking and select Submit.

• Confirm that the replacement exam shows the correct category, format and level.

• Confirm that the exam amount is £0.00 and the amendment fee is £0.00.

Important: A total of £0.00 does not mean the amendment has completed automatically. You must continue through checkout and place the order. No card details are required when the total is £0.00.

• Read the declarations, select all checkboxes and agree to the terms and conditions.

• Select Proceed to payment.

• Review the details and select Place order. Card details will not be required, but personal details may still be required.

• Confirm that the order was successful, then select Finish.

• Confirm that the new enrolment shows Booking confirmed.

• In the booking history, select the old booking number.

• Confirm that the original enrolment now shows Amended.

Outcome

The original enrolment now shows Amended and the replacement enrolment shows Booking confirmed.

No additional payment was taken. The candidate will receive an amendment confirmation email after the £0.00 checkout is completed. If they already confirmed the original exam, they do not need to confirm the replacement exam again.

If you have any concerns, or do not receive your confirmation email,  contact your Trinity support for additional assistance.