Trinity digital certificates and badges are issued through Accredible and are set to Private by default.
You can manage whether your digital certificate is publicly visible or private through your Accredible account.
Keeping certificates private is particularly important if an account contains certificates belonging to more than one person. Changing a certificate's visibility to Public may allow others to access candidate information through the certificate's sharing link or QR code.
How to change your certificate to Private
You can manage your certificate's privacy settings directly through Accredible.
Sign in to your Accredible account using the email address associated with your digital certificate.
Open the certificate you want to update.
Select Privacy beneath the certificate.
In the privacy settings, select Private or switch off the public visibility setting.
Select Update privacy to save your changes.
Your certificate will no longer be publicly accessible through its sharing link.
Important: If your account contains certificates for more than one person, check the privacy settings of each certificate individually.
What happens when my certificate is Private?
When your certificate is set to Private:
You can still access it through your Accredible account.
Other people cannot publicly view it using its certificate link or QR code.
You can change its visibility settings again if you choose to share it publicly.
You do not need to make a certificate Public simply to allow the candidate to access their own certificate.
Who should hold a digital certificate?
Digital certificates should normally be associated with the candidate's personal email address or, where the candidate is under 18, their parent or guardian's email address.
Parents and guardians may hold certificates for their children in a shared family wallet. However, they should be aware that changing certificates to Public may make those certificates accessible to others.
Teachers and exam centres should not use their own email addresses to hold certificates for multiple candidates. Each candidate's certificate should instead be associated with the appropriate candidate or parent/guardian email address.
If you currently hold certificates for different candidates in a shared teacher or centre wallet, making them Private is an important first step, but you should also contact Trinity to arrange for the certificates to be reassigned to the correct recipients.
How do I move a certificate to the correct email address?
Changing a certificate's privacy settings does not transfer it to another person or email address.
If a certificate needs to be reassigned, Trinity Support can help arrange this following verification.
Please see How to change the email address on your digital certificate.
See also:
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