Trinity digital certificates and badges are issued to the candidate email address provided when booking or enrolling for an exam.
To ensure certificates are delivered securely, this must be the candidate's personal email address or, if the candidate is under 18, their parent or legal guardian's email address.
You must not use an email address belonging to a teacher, exam centre or member of centre staff. Using an incorrect email address may delay delivery of the certificate and could allow someone else to access the candidate's credentials via sharing.
What if the wrong email address was provided?
If your digital certificate has been issued to an incorrect email address, please contact our Support team to request a correction.
Requests must be made by:
For all public application bookings: The request must be made by the person who originally made the booking.
If you are a Trinity Registered exam centre: The request can be made by any authorised representative of the centre.
When contacting us, please explain that you need to correct the email address associated with a digital certificate and provide the relevant booking or candidate details.
What happens after I request a correction?
- Our Support team will review your request and carry out verification checks before making any changes.
- Once the request has been verified, Trinity will arrange for the email address to be updated and the digital certificate to be reissued as appropriate.
- For security reasons, changes cannot be made without verifying the request.
See also:
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