Trinity has a two-stage process for handling academic investigations. For candidates wishing to challenge the outcome of their exam results, the first stage is our results review service (for speaking and listening exams) or re-mark service (for reading and writing exams). Information about these services is available at the Trinity website at trinitycollege.com/help/ customer-services/enquiries-about-results.
If candidates are unhappy with the outcome of the results review or re-mark, they may appeal the decision. More information on the process can be found at trinitycollege.com/appeals.
Finally, candidates who remain dissatisfied following the appeal, may refer to one of our regulators. Trinity is externally regulated by Ofqual in England, CCEA Regulation in Northern Ireland and Qualifications Wales. Candidates outside of the UK can refer their complaint to Ofqual. The regulator will conduct a review of the process followed to ascertain if we have followed our published procedures. They do not form any judgement about the results awarded. You can find more information via the following links:
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