Trinity strives to ensure that all our candidates and centres have a positive exam experience. However, we recognise that occasionally things do not always run as smoothly as you would like. If you are unhappy with any aspect of Trinity’s service, please raise your concern with your Trinity contact in the first instance, who will either be able to solve the problem, or advise you how to take your complaint further.
Alternatively, you can contact Trinity’s complaints department, our complaints procedure can be found in our policy section on our website here trinitycollege.com/policies. Please note that requests to review exam results must be submitted via the results review or re-mark service and not the complaints procedure.
We ask that you help us in any investigation into your concerns by cooperating fully and providing all necessary information. Please note that a copy of digital exam scripts, digital exam submissions and/or exam recordings will not be made available to centres or to candidates as these are exempted from the candidate’s right of access under data protection law.
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