Ensure the wired headset is connected to the computer via a USB or headphone port. Please see the Technical Requirements for information on acceptable headsets.
Audio Settings
- Click on the Windows icon (start button) to open the start menu.
- Type ‘Sound settings’ into the start menu.
- Then click to open the sounds settings.
Look at the ‘Output’ tab and ensure the headset you are using is listed and selected
Microphone Settings
Now look at the ‘Input’ tab and ensure the microphone you are using is listed and selected.
Speak out loud and check that the ‘test your microphone’ bar is moving as you speak. If you can see a blue line moving back and forth as you speak, your microphone is detecting the sound.
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