How you can amend an exam booking depends on the booking platform, your account type and whether your exam is face-to-face or digital.
Bookings made via the MyTrinity Platform - All Digital performance exams (DGD), and Face-to-Face exam venues without exam slot selection)
Who can amend a booking?
| Account type | How to make changes |
|---|---|
| Exam centres | Can amend their own bookings through MyTrinity, up to the applicable deadline (see below). |
| Advanced teacher account | Can amend their own bookings through MyTrinity, up to the applicable deadline (see below). |
| Basic teacher account | Cannot amend existing bookings. You will need to cancel the booking and make a new one. |
| Parents and candidates | Cannot amend existing bookings. You will need to cancel the booking and make a new one. |
Amending bookings – Exam Centres and Advanced Teachers
Exam centres and advanced teachers can make amendments directly through MyTrinity, subject to the following deadlines:
Face-to-face exams: Amendments can be made until the exam has been timetabled.
Digital exams: Amendments can be made until the exam video has been submitted.
For step-by-step instructions, see our MyTrinity booking amendment guides.
Changing bookings – parents, candidates and basic teachers
Parents, candidates and basic teachers cannot amend existing exam bookings, and Trinity cannot make these amendments on their behalf.
If you need to change a booking, you must cancel the existing booking and make a new one with the correct details.
Within two weeks of booking: You can cancel the booking yourself through MyTrinity and make a new booking.
After two weeks: Please contact Trinity for assistance with cancelling the booking before making a new booking.
Music Online Booking (MOB) Platform - Face-to-Face exam venues with exam slot selection
Trinity cannot guarantee that we will be able to change your appointment time. If you are unable to make the exam appointment you have been allocated, please contact the centre representative to see if another appointment is possible. Contact details for centre representatives can be found on our Public Centre Map. Any changes made to a booking made via this booking site may incur a £15 administration fee.
If you wish to cancel a booking made via this platform, please contact your centre representative for further assistance.
If you need any further assistance with any aspect, please don't hesitate to contact us.
See also:
Additional guidance for Advanced Teacher Accounts and Registered Exam Centre Accounts
How to cancel your booking on the MyTrinity platform
How to book Digital Grades and Diplomas exams with MyTrinity
How to book face-to-face Music exams
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