Ordering a new, or replacement, Paper Copy Certificate

Overview

Trinity College London issues digital certificates by default for eligible qualifications.

If you would like a printed certificate, you can purchase a paper copy separately.

This article explains how to order a paper certificate, what information you will need, and how to request replacement certificates for qualifications awarded before September 2023.

Before you start

To order a paper certificate, you will need:

• Your Candidate ID
• The email address to which your digital certificate was sent
• The country where your exam took place

Your Candidate ID can be found:

• In the bottom left-hand corner of your digital certificate
• On your result form
• On your appointment slip (face-to-face exams only)

Ordering a paper certificate for qualifications awarded from September 2023 onwards

If your qualification was awarded from September 2023 onwards, you can order a paper certificate online.

The paper certificate ordering link is included in your digital certificate email.

You can also access the ordering portal directly:

https://mycertificates.trinitycollege.com/

Choosing the correct ordering option

When you access the ordering portal, you will see two options:

Candidates

This option is for individual certificate orders and is typically used by:

• Candidates aged 18 or over
• Parents or guardians of candidates under 18
• Individuals acting in loco parentis
• Teachers or tutors acting on behalf of the above, where appropriate

Centre

This option is for registered Trinity exam centres that wish to order certificates in bulk.

Completing your order

After entering your:

• Candidate ID
• Email address
• Country where the exam took place

you will be taken to:

1. The address information page
2. The payment page

Once payment has been completed, your order will be processed.

Delivery times

Paper certificate orders are normally delivered within:

UK and Ireland

1–3 weeks

International destinations

2–6 weeks

Delivery times may vary depending on destination and local postal services.

Replacement paper certificates for qualifications awarded from September 2023 onwards

If you previously purchased a paper certificate for a qualification awarded from September 2023 onwards and require a replacement, you can request one using the replacement service:

https://mycertificates.trinitycollege.com/look-up

Qualifications awarded before September 2023

A different process applies for certificates awarded before September 2023.

If you wish to:

• Replace a lost certificate
• Request an amendment to a certificate
• Correct candidate details shown on a certificate

you must use Trinity's Certificate Replacement and Amendment process.

Qualifications from 2012 onwards

The replacement and amendment service applies to Trinity qualifications taken from 2012 onwards.

For most qualifications, replacement certificates are issued within 6–8 weeks of submitting your request.

Individual candidates should:

1. Download and complete the Certificate Replacement and Amendment Form
2. Submit the completed form together with proof of payment

The form includes details of the applicable fees.

Qualifications taken before 2012

For qualifications taken before 2012, contact:

archiverequests@trinitycollege.com

Please note that Trinity holds no information on graded exams taken before 1997 and is therefore unable to verify these qualifications.

Registered exam centres

The Certificate Replacement and Amendment Form is intended for individual candidates only.

Registered exam centres should contact their local Trinity representative to request replacement certificates.

Special arrangements

SELT qualifications

Different arrangements apply for SELT certificates.

For assistance:

Email: selt@trinitycollege.co.uk

Telephone: 0333 358 3183

Please note that amendments cannot be made to SELT certificates.

Qualifications taken in Italy

For replacement or amendment requests relating to exams taken in Italy:

Email: info@trinitycollege.it

Qualifications taken in Spain or Portugal

For replacement or amendment requests relating to exams taken in Spain or Portugal:

Email: resultsandcertificates@trinitycollege.eu

Need help?

If you cannot locate your Candidate ID or no longer have access to the email address associated with your digital certificate, please contact trinity  for assistance.